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PRODUCT INQUIRY

Product Inquiries

    Consent to Collection and Use of Personal Information*

    • 1. Purpose of Collection and Use: To establish communication channels for customer inquiries.

    • 2. Items Collected (Optional): Name (required, anonymous possible), phone number, email address

    • 3. Retention and Use Period: Personal information will be destroyed without delay once the purpose of collection and use has been fulfilled..

    • ※ You may refuse to provide optional information.

    Please select the product category for your inquiry.

    Leave your inquiry below:

    Company name:
    SHMD
    E-mail:
    contact@shmd.io
    CEO:
    Lauren Minyeong Song
    ⓒ 2025 SHMD. ALL RIGHTS RESERVED.
    HQ:
    2F, 8-1, Pungnyeon-ro 206beon-gil, Cheongju-si, Chungcheongbuk-do, Republic of Korea
    AI MEDTECH LAB:
    6F, 169, Yeoksam-ro, Gangnam-gu, Seoul, Republic of Korea

    Privacy Policy

    Last Updated: June 01, 2026

    SHMD, Ltd. ("SHMD", "we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use our applications, including but not limited to:

    • BRAINCHECK
    • CEREBAND
    • SkinWave
    • Related mobile applications, websites, and services (collectively, the "Services")

    By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

    1. Information We Collect

    We may collect the following categories of information.

    A. Account Information

    • Name
    • Email address
    • Phone number
    • Date of birth
    • Gender
    • Country of residence

    B. Health and Wellness Information

    Depending on the Service used, we may collect the following information.

    BRAINCHECK

    • Health questionnaires
    • Stroke risk assessment data
    • Headache assessment information
    • Cognitive assessment results
    • Voice recordings and derived analysis for carotid artery stenosis screening

    CEREBAND

    • Cerebral blood flow measurements
    • Ultrasound-derived physiological data
    • Cerebrovascular monitoring results
    • Clinical assessment records

    SkinWave

    • Skin condition information
    • Device usage records
    • Beauty and wellness assessment results
    • Treatment session history

    C. Device and Technical Information

    We may automatically collect the following information.

    • Device model
    • Operating system version
    • Mobile device identifiers
    • IP address
    • App version
    • Log data
    • Crash reports
    • Usage analytics

    D. Customer Support Information

    When you contact us, we may collect the following information.

    • Communication records
    • Support requests
    • Feedback and survey responses

    2. How We Use Information

    We use collected information to:

    • Provide and operate our Services
    • Deliver health and wellness assessments
    • Generate reports and recommendations
    • Improve product performance and user experience
    • Monitor system security and reliability
    • Respond to inquiries and customer support requests
    • Conduct research and statistical analysis
    • Comply with legal obligations
    • Prevent fraud, abuse, and unauthorized access

    3. Medical Disclaimer

    The Services are intended to provide wellness, screening, educational, and informational support only.

    The Services are not intended to diagnose, treat, cure, or prevent any disease and do not replace professional medical advice, diagnosis, or treatment.

    Users should always seek advice from qualified healthcare professionals regarding medical conditions or health concerns.

    4. Legal Basis for Processing

    Where applicable, we process personal information based on:

    • User consent
    • Performance of a contract
    • Compliance with legal obligations
    • Legitimate business interests
    • Protection of vital interests

    5. Sharing of Information

    We do not sell personal information.

    We may share information in the following cases.

    1. Service Providers

    We may engage external providers to perform the following functions.

    • Cloud hosting
    • Data storage and backup
    • Analytics
    • Technical support
    • Security monitoring

    2. Healthcare Partners

    Where explicitly authorized by the user or required for service delivery.

    3. Legal Requirements

    We may disclose information to relevant authorities in the following cases.

    • Applicable laws
    • Court orders
    • Government authorities
    • Regulatory agencies

    4. Corporate Transactions

    Information may be transferred in the following cases.

    • Merger
    • Acquisition
    • Investment
    • Reorganization
    • Sale of assets

    6. International Data Transfers

    Your information may be processed and stored in countries outside your country of residence.

    SHMD takes reasonable measures to ensure appropriate safeguards are in place for cross-border data transfers.

    7. Data Retention

    We retain personal information only for as long as necessary to provide Services.

    However, information may be retained in accordance with applicable law in the following cases.

    • Fulfill contractual obligations
    • Resolve disputes
    • Enforce agreements

    Unless otherwise required by law, personal information will generally be deleted or anonymized after account deletion and completion of applicable retention periods.

    8. Data Security

    We implement reasonable safeguards to protect personal information, including:

    • Encryption of transmitted data
    • Access controls
    • Authentication procedures
    • Secure cloud infrastructure
    • Security monitoring and auditing

    However, no system can guarantee absolute security.

    9. Children's Privacy

    Our Services are not intended for children under the age required by applicable law without parental or legal guardian consent.

    10. Your Rights

    Subject to applicable law, you may have the right to:

    • Access your personal information
    • Correct inaccurate information
    • Request deletion of information
    • Restrict processing
    • Object to processing
    • Withdraw consent
    • Request data portability

    Requests may be submitted using the contact information below.

    11. Account Deletion

    Users may request deletion of their account and associated personal information at any time.

    Deletion requests may be submitted to:

    Email: contact@shmd.io

    We will process deletion requests in accordance with applicable laws and regulatory requirements.

    12. Third-Party Services

    Our Services may integrate with the following third-party platforms.

    • Apple App Store
    • Google Play Store
    • Firebase
    • Google Analytics
    • Cloud hosting providers (e.g. AWS)

    These third parties maintain their own privacy policies and practices.

    13. Changes to This Privacy Policy

    We may update this Privacy Policy periodically.

    Material changes will be communicated through the Services or other appropriate channels.

    14. Contact Information

    SHMD, Ltd.

    Website: https://shmd.io

    Email: contact@shmd.io

    For privacy-related inquiries, requests, or complaints, please contact us using the information above.

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